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Thanks for coming to Hermit's Hut Outdoor Specialties.

We've been in the same spot in northern California for almost 40 years, and we've seen seasons come and go, fads come and fade and product technology change almost daily. And the customers we've proudly served over the years can attest that at the end of the day we'll still be here, eager to answer your questions. We know you don't want to hear selling points on something you aren't interested in. So we focus on your wants and questions. Hermit's Hut is a local landmark and an international beacon for information. We're the longest-standing sports shop in our community and we take great pride in that.

So thanks for stopping by and giving us a chance to make your next outdoor adventure everything you hoped it'd be.

Customer Service

If you have questions, concerns, comments, or just want to chat please email us at customerservice@hermitshut.com. You will usually get a response within 24 hours.

We are very concerned about your security, and do everything in our power to protect your information.

Because of the way the shopping cart system works cookies need to be enabled on your computer or the order may not show in the shopping cart properly. To enable cookies in IE 6.0 go to the Tools / Internet Options / Privacy tab and change the settings to allow for cookies. You can also contact us toll free at 1-888-507-4455 to place your order.

Privacy

  • In the order form we ask you for a valid email address to send the tracking information and for an alternative way to contact you in case something needs to be changed on your order.
  • You email address is not given or sold to third-parties.
  • All credit information is cleared off our systems 30 days after your order has been placed.
  • All international orders are subject to additional information that can be found on your credit card.

    Returns

  • The Hermit's Hut will process all returns that are postmarked no later than 30 days from the original customer shipment date.
  • Items may be returned with proof of purchase and a reason for returning, along with a representative-given Return Authorization (RA) number.
  • Must be in new and unused condition, with all original hang tags present.
  • Returned items will be subject to a 15% restocking fee.
  • We will waive the 15% restocking fee for shipping errors or product exchanges.
  • Please call toll free at 1-888-507-4455 or email at customerservice@hermitshut.com for an RA number.
  • The buyer pays for all shipping costs.
  • Return shipping costs will to the customer be credited, however, if a mistake was made here at the store.
  • Shipping instructions - Return via Fed-Ex, UPS, or USPS and insure for the full value of the item(s). The Hermit's Hut is not responsible for lost items from the buyer.
  • All items, including free items such as pillows, must be returned for full refund.

  • For more information about shipping information and our privacy policy, you can visit our Customer Service page.

    Domestic Shipping

  • All shipping rates are calculated by UPS Real Time rates based on your zip code.
  • When placing your order you can preview the shipping costs before submitting your order by inputting your address information for the UPS Real Time Rates to work.
  • You can also contact us for a shipping quote.
  • We ship both UPS and USPS.
  • All international orders are sent USPS. Any order from outside the 48 contiguous states is considered international by our rate calculation program. Such orders are subject to the international rate shipping table.
  • International orders may have associated taxes at local post offices; please contact them before placing an order as these costs are out of our control.
  • We recycle our shipping boxes to reduce waste, read more about how we do our part here.

    Military Orders:

  • We gladly ship to APO/AFO addresses via USPS.

    USPS International Shipping Rate Table

    Order Amount ($USD) Alaska, Hawaii, and Canada (Standard Shipping) Alaska, Hawaii, and Canada (Express Shipping) Other International (Standard Shipping) Other International (Express Shipping)
    $0-$49
    $10
    $25
    $25
    $35
    $50-$99
    $15
    $30
    $30
    $40
    $100-$199
    $20
    $35
    $35
    $50
    $200-$299
    $25
    $40
    $40
    $55
    $300-$399
    $30
    $45
    $55
    $70
    $400-$499
    $35
    $50
    $60
    $75
    $500-$599
    $40
    $55
    $65
    $80
    $600-$699
    $45
    $60
    $65
    $80
    $700-$799
    $50
    $65
    $70
    $85
    $800-$899
    $55
    $70
    $70
    $80
    $900-$999
    $60
    $70
    $70
    $80
    $1000-$1099
    $65
    $80
    $80
    $95
    $1100-$1199
    $70
    $85
    $85
    $95
    $1200-$1299
    $75
    $90
    $100
    $115
    $1300-$1399
    $80
    $95
    $105
    $130
    $1400-$1499
    $85
    $100
    $115
    $135
    $1500-$1599
    $90
    $100
    $120
    $150
    $1600-$1699
    $95
    $115
    $125
    $155
    $1700-$1799
    $100
    $125
    $135
    $160
    $1800-$1899
    $105
    $135
    $145
    $170
    $1900-$1999
    $110
    $145
    $155
    $180
    $2000+
    $115
    $155
    $165
    $190
    Does not include oversize or unusually heavy items*, as noted on the item pages.
  • *Orders of more than 4 or more of the same item will be subject to a "bulk order" shipping adjustment.
  • Customers will be notified by e-mail with new price when we adjust price accordingly for large, heavy or bulk orders.
  • You are responsible for customs fees, duties, and taxes. Hermit's Hut will not cover those expenses.
  • We ship internationally via UPS by request only.
  • If you have questions regarding any part of this policy, please contact us by phone (1-888-507-4455) or email (customerservice@hermitshut.com) for clarification.



    Free Shipping:
  • "Free Shipping" offers will be sent either UPS Ground or US Postal Service Priority, whichever is more efficient.
  • Expedited shipping is available for items eligible for FREE SHIPPING upon request, but an additional charge for expedited shipping will apply.
  • Free Shipping offers are not valid for international orders.





    • Doing Our Part
    Merchant Account Services

    Customer Service 888-507-4455 | customerservice@hermitshut.com